* Market Van Orders: Every Friday 7pm - Sunday 10pm * Surprise Van Order: Every Monday 7pm - Tuesday 10pm * Payment: visa / mastercard / google pay / apple pay
Payment Notes:
If you wish to modify or cancel an order , please contact CS (Customer Service) by 10 pm on the order deadline (Sunday, Tuesday). Thank you.
Please note that after the order deadline, order modifications/cancellations are not possible and it will be difficult to process refunds.
** CS (Customer Service) **
Kakao ID: marketvan
Phone number: 236-660-9000 (Please leave a text and I will respond as soon as possible)
CS Business Hours: Mon-Fri 10am - 6pm
[Kelowna]
Kakao ID: hexist6
Contact hours: Mon-Sat 10:30am - 9:00pm Sun 13:00am - 6:00pm
Return Policy
* In case of hygiene issues (hair, or other foreign substances) or product composition defects, we will refund 100%. However, please be sure to send a photo or video.
* For refrigerated products, credit/refund requests can be made within 48 hours of receiving the product.
* For fruit/vegetable products, credit/refund can be requested within 24 hours of receiving the product.
* For frozen foods, you can request a credit/refund within 1 week of receiving the product.
* Live seafood refund requests are only possible if the seafood is dead upon pickup, and refunds are not possible after two days from receipt.
* Refunds due to subjective taste without specific reason or simple change of mind are not possible.
* If you wish to exchange or return a product, please bring it directly to the Market Van store, or we will pick it up for you if you pay a separate shipping fee of ($15).
***When requesting a refund, you must attach a photo or video to be processed***
