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Orders open every Friday 7pm - Sunday 10pm

SURPRISEVAN usage/delivery information

* Order: Every Monday 7 pm - Tuesday 10 pm
* Payment: visa / mastercard / google pay / apple pay

Things to keep in mind when paying:
  1. Order modification/cancellation is on Tuesday We would appreciate it if you could contact us through CS (Customer Service) by 10 pm .
  2. Please note that order modifications/cancellations are not possible after 10pm on Tuesdays, and refunds will be difficult to process accordingly.
    Pickup Fee: FREE!!

    **pick up**
    ONLY Friday ONLY
    0. [Coquitlam] Market Van Store 2pm-6pm
    1206 ridgeway ave, coquitlam

    1. [Langley 1] Parking lot next to Damda Hair Salon (1:30pm)
    8843 204 St #104

    2. [Langley 2] Parking lot in front of Willowbrook Mall OEB (2:15pm)
    19705 Fraser Hwy #545

    3. [White Rock] Parking lot behind Winners (3:00pm)
    15715 Croydon Dr

    4. [Surrey Frazer Heights] Papa’s Table (formerly Chihong) parking lot (4:00pm)
    15976 108 Ave #105

    5. [Coquitlam Center] Parking lot in front of Keg (5:00pm)
    2991 Lougheed Hwy. Unit 130

    6. [Burnaby] Behind London Drug, Brentwood, 1:30pm
    4567 Lougheed hwy

    7. [Nolvan] Safeway parking lot 2:10pm
    1170 E 27th st North Van

    8. [Vancouver] Save On Food parking lot 3:30pm
    3535 W 41st ave Van

    9. [Vancouver] Street parking next to Pharmasave 4:40pm
    1010 w 42nd ave Van

    10. [New Westminster] Sandy Farm 1pm
    927 8th Ave, New Westminster

    11. [Richmond] Blue Bay 2pm
    1999 Savage Rd Unit 131, Richmond

    ** CS (Customer Service) **
    Kakao ID: marketvan
    Phone number: 236-660-9000 (Please leave a text message and we will respond as soon as possible)


    Return Policy


    * In case of hygiene issues (hair, or other foreign substances) or defects in product composition, a 100% refund will be provided. However, please be sure to send a photo or video.
    * For refrigerated products, credit/refund can be requested within 48hrs after receiving the product.
    * For fruit/vegetable products, credit/refund can be requested within 24hrs after receiving the product.
    * For frozen food, credit/refund can be requested within 1 week of receiving the product.
    * Refund requests for live seafood are only possible if the seafood is dead when picked up, and refunds are not possible after two days after receiving it.
    * It is not possible to request a refund based on subjective taste without a specific reason or due to a simple change of mind.

    * If you wish to exchange or return a product, please bring it directly to the Market Van Store, or we will pick it up for a separate shipping fee ($15).

    ***When requesting a refund, you must attach a photo or video to process it***